Home buyers who have invested in Gurgaon will no longer have to run from pillar to post, or developer’s office to police station, to make their complaints heard. The district administration on Thursday launched a website – www.gurgaonadmin.com – that will allow anyone with a housing-related grievance to reach the Gurgaon Arbitration Council, an ombudsman set up six months ago to resolve real estate disputes.
At the launch of the website, deputy commissioner T L Satyaprakash, who heads the Gurgaon administration, said, “Buyers generally approach consumer forums with their complaints, where the process drags on for years. Even after that, parties sometimes do not abide by the decisions. We are trying to come up with an alternative to that situation.”
Explaining how complaints filed through the website will be addressed, Satyaprakash said they would be first directed to the department of town and country planning (DTCP), which would review them.
The vetted complaints will then be sent to a panel comprising the MCG commissioner, the police commissioner, Huda administrator and superintending engineer and senior town planners of DTCP and MCG. After review, the panel will schedule a meeting of all involved parties, where a complaint will be taken up in the presence of arbitrators and other experts.
Since its formation in July, the Gurgaon Arbitration Council has received 125 cases, of which only around 12 have been resolved so far.
Satyaprakash said several complaints were related to cases where buyers were seeking their money back, but this could affect the real estate market negatively and hence, the council is trying to keep the interests of both parties in mind.