BENGALURU: On Monday morning, Jagannath R, a resident of Dattatreya ward in Malleswaram, eagerly logged on to the BBMP website (http://bbmp.gov.in/) to pay his property tax. However, till afternoon, he couldn’t make the payment online as the civic agency hadn’t uploaded the related link.
“The facility was finally available by late afternoon. But that was only the beginning of more problems. Unlike earlier, when a mere mention of the property identification number (PID) would lead to the payment page, this time, navigating was very cumbersome. One had to fill many columns, including zone details,” said Jagannath.
After much ado, when Jagannath finally managed to fill and upload the form, a small window popped up saying there was a technical error. Worse, the glitch was never resolved.
“Now, I have to go to the BBMP help centre to get the work done. The civic body shouldn’t make tall claims if it isn’t prepared to for the online system,” he added.
Troubling many: Like Jagannath, score of others looking to pay the levy for 2016-17 were left fuming. Technical glitches coupled with an user-unfriendly system rubbed salt into the wounds of property tax holders, already sore about a massive hike in the levy.
At a recent press conference, BBMP commissioner G Kumar Naik had said the the civic body is pushing for online payment of property tax. To facilitate smooth transaction, the commissioner had promised an easy portal link on the BBMP website. All that a taxpayer had to do was enter his property tax identification number or the previous receipt number to get going, Naik had said. However, the ground reality is very different.
The problems faced by online taxpayers echoed in the BBMP council, with many corporators raising concerns about the hiccups. Padmanabha Reddy, leader of the opposition in the council and BJP corporator, said people, especially senior citizens, are cursing the civic body as the online system has become problematic. “Left with no option, people are switching to the offline mode, requiring them to wait at BBMP offices for long,” he said.
Vani V Rao, corporator of VV Puram ward, said even the offline option was not free from glitches. “Due to acute shortage of revenue officials, tax collection has come to a standstill in our ward. How can an entire ward be dependent on a single officer?” she asked.
Mayor N Manjunath Reddy said he too had come across technical problems with the online system. “I’m confident that officials will attend to them to ease the system for taxpayers. This applies to the offline mode as well,” he added.
Credits ET Realty